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Please note:

  • Tech support should only be contacted if the website is not functioning correctly. Please refer to the Help &/or FAQ files for additional explanations.
  • The contact information listed below is for employees of the organizations subscribing (or intending to subscribe) to Individual users should consult with an appropriate local representative.

TECH SUPPORT (login issues, website delays, error messages, etc.)
available M-F 7:30am - 7pm Central time zone
Phone: (800) 401-9962

New SUBSCRIPTIONS and RENEWALS (product information and billing questions)
Phone: (866) 416-6697 Option 1

PHYSICIAN PROFILE Questions (specific physician profiles and data published on this website)
Phone: (800) 325-4177 ext. 4478597 OR dial direct: (314) 447-8597